Clear information about the data used to keep a delivery operation moving.
Who this covers
This policy explains how Errandify handles information through its website, business dashboard, and business APIs. Businesses use Errandify to manage their own deliveries, customers, riders, and vehicles. A business generally decides what customer and delivery information it sends to Errandify and how it uses that information; Errandify processes it to provide the platform.
If a business customer or delivery recipient asks about an order, the business that created it is usually the first point of contact. You may also contact us and we will help route your request.
Information we collect
For account setup and support, we collect names, business details, email addresses, phone numbers, login and verification information, and messages you send us. For operations, businesses and their integrations may provide customer and recipient contact details, pickup and drop-off points, order instructions, rider details and verification documents, fleet records, and payment or invoice records.
When connected, a tracking provider may supply vehicle location and movement data. We also process technical records such as IP address, request timestamps, browser information, and API activity to run and secure the service. A public contact form sends the information you enter to our support team through Slack.
How we use it
We use information to create and administer accounts; receive, price, dispatch, and track orders; display customer and operational records to the relevant business; support rider and fleet workflows; manage subscriptions, invoices, and payments; respond to support requests; prevent misuse; and meet applicable legal obligations.
We do not treat one business's customer directory as a shared directory for other businesses. Access to operational data is tied to the relevant business workspace and its authorized integrations.
Security and retention
We use access controls and other safeguards appropriate to the type of information we handle. No online service can guarantee absolute security. Businesses should keep API secrets on their own servers and limit access to their accounts.
We keep records while needed to operate accounts and services, resolve disputes, maintain security, and meet legal or accounting requirements. Retention can differ by record type. Requests for deletion are assessed against those obligations and the business's instructions where it controls the data.
Your choices and rights
Depending on applicable law and the nature of the data, you may request access, correction, deletion, or other controls over your personal information. Contact support@errandify.org with enough detail for us to locate your records. We may need to verify your identity and coordinate with the business that supplied the information.
You can control some browser storage through your browser settings, though essential sign-in functions may then stop working. We will not ask for your password or API secret to handle a privacy request.
Location and changes
We operate from Nigeria and may use service providers that process information in other countries. When data crosses borders, we take steps required by applicable data protection law and review the providers we use.
We may update this notice as the product changes. The current version and its update date will appear here. Material changes may also be communicated through the platform or by email.
Contact
For privacy questions or requests, write to support@errandify.org. Please include the business or order reference if relevant, but never send a password, API key, or full payment card details.